Grievance Redressal Policy

1. Objective

At Claszo, we are committed to protecting user rights, maintaining transparency, and resolving grievances promptly and fairly.

2. Scope

This mechanism applies to:

• All users of our platform (buyers, sellers, service providers)
• Any complaint or issue arising from the use of our services
• Violations of Terms of Use, Privacy Policy, or applicable laws

3. How to File a Grievance

Please share the following details when raising a complaint:

• Full Name, Registered Email / Phone
• Nature of grievance (transaction issue, content, user misconduct, etc.)
• Date and any reference (listing ID, chat, payment proof, etc.)
• Supporting screenshots/documents (if any)
• Desired resolution

4. Acknowledgement & Tracking

We will acknowledge your grievance within 48 hours and share a unique reference number for tracking.

5. Resolution Timeline

We aim to resolve grievances within 15 working days. If additional time is required, you will be informed.

6. Escalation

If unsatisfied or unresolved, you may escalate your complaint to our Grievance Officer:

7. Confidentiality

All grievances will be handled confidentially. Information shared will only be used for investigation and resolution purposes.

8. Compliance

Claszo complies with the IT Act, 2000, Consumer Protection (E-commerce) Rules, 2020, and other applicable Indian laws regarding grievance redressal and user rights.

9. Effective Date

This policy is effective from [Insert Date] and may be updated periodically. Continued use of the platform implies acceptance of the revised policy.